Help Center
Get help with 11x. Role-based onboarding for admins and users, how-to guides for Alice and Julian, deliverability help, FAQs, and troubleshooting.
Find answers about deploying and running 11x. Start with the onboarding article for your role, then use the category below that matches what you're trying to do. If you can't find an answer, contact support.
Start here
What is 11x?
What the platform does, what a digital worker is, and how Alice and Julian differ.
Getting started as an Admin
Your first week: connect the CRM, configure a worker, invite your team, go live.
Getting started as a User
For reps: what to expect from Alice and Julian, and what you own.
Quickstart
The condensed technical path from signup to first launch.
Overview of 11x
- What is 11x?
- What is a digital worker?
- Who 11x is for
- What results to expect
- 11x pricing overview
- Which plan is right for me?
- How 11x saves time and money
- 11x vs traditional sales tools
Set up with 11x
Plays and use cases
- How to run an outbound lead generation campaign
- How to run event campaigns
- How to reactivate cold leads
- How to run a closed-lost revival campaign
- How to run a competitive takeout campaign
- How to retarget website visitors
- How to nurture leads that are not sales-ready
- How to convert PLG signups
FAQs
Deliverability
Troubleshooting
Guides
Free deliverability tools
Diagnose email problems yourself before opening a ticket.
- Domain health checker
- SPF record checker
- DKIM checker
- DMARC checker
- Email blacklist checker
- Google Postmaster health check
- MX record checker
- BIMI checker
Need help?
Email support@11x.ai with your workspace name, the worker involved, and any error message. For rollout or expansion questions, book time with the team.