Leads and activity are not syncing to my CRM
CRM write-back fails for five reasons: missing API access, object permissions, field-level security, unwritable field types, or an expired token from personal credentials.
CRM write-back fails for five reasons: missing API access, object permissions, field-level security, unwritable field types, or an expired token. The frustrating property of most of these is that they fail silently - the mapping saves, the connection looks healthy, and no data moves.
Who this applies to: admins. If the connection will not authorize at all, start with cannot connect CRM.
Frequently Asked Questions
Next steps
Cannot connect CRM
If authorization itself fails.
Salesforce integration
Mapping and permissions detail.
HubSpot integration
Mapping and property caveats.
Security and data handling
Least-privilege scoping.
Need help?
Email support@11x.ai with your workspace name, the CRM, the object and field affected, and whether sync previously worked.