Julian is not answering or placing calls
Julian misses calls for five reasons: no number provisioned, inbound routing not forwarded, consent gating callbacks, concurrency exhausted, or number reputation blocking connections.
Julian fails to answer or place calls for five reasons: no number provisioned, inbound routing not forwarded, consent gating the callback, concurrency exhausted, or number reputation blocking the connection. The first three are configuration; the last two are capacity and reputation.
Who this applies to: workspace Admins. If Julian is responding but slowly, read why is response slower than expected. If calls connect but conversations go wrong, see call flows.
Frequently Asked Questions
Next steps
Set up Julian
Numbers and lead sources.
Connection boosts
Reputation and local presence.
Consent and compliance
What gates a callback.
Speed to lead
If calls happen but late.
Need help?
Email support@11x.ai with your workspace name, the number involved, the lead source, and whether the problem is inbound, callback, or both.