Alice is not sending emails
Alice stops sending for six common reasons: unauthenticated domain, paused mailbox health, empty qualified audience, exit conditions, volume pacing, or a disabled sequence.
Alice sends nothing for six common reasons. Work through them in this order - the first two account for most cases, and both are visible in analytics without changing any configuration.
Who this applies to: workspace Admins running an Alice sequence that is producing no sends. If Alice is sending but mail is going to spam, read why are my emails going to spam? instead.
Check in this order
| # | Check | Where |
|---|---|---|
| 1 | Sending domain authenticated | Domain health checker |
| 2 | Mailbox health has not paused sending | Mailbox health in analytics |
| 3 | Anyone passed the Qualification Agent | Campaign audience count |
| 4 | Exit conditions have not emptied the audience | Sequence configuration |
| 5 | Volume pacing during warm-up | Mailbox health |
| 6 | Sequence actually activated | Sequence status |
Frequently Asked Questions
Next steps
Set up SPF, DKIM, DMARC
The most common blocker.
Mailbox health
Where pausing and rotation are visible.
ICP and targeting
If the audience is empty.
Sequences
Exit conditions and activation.
Need help?
Email support@11x.ai with your workspace name, the sequence name, your sending domain, and the output of the domain health checker.