> For the complete documentation index, see [llms.txt](https://docs.11x.ai/llms.txt).
> Use it to discover all available pages before exploring further.

# 11x pricing overview

How 11x pricing works. Alice and Julian are priced separately across Growth, Pro, and Enterprise tiers, billed annually, with no setup or implementation fees.


11x prices **Alice and Julian separately**, each across three tiers: **Growth**, **Pro**, and **Enterprise**. Alice is priced **per prospect, not per send** — a sequence costs the same whether it runs three touchpoints or thirty. Julian is priced by call and chat volume. Growth pricing is published; Pro and Enterprise are custom-quoted. Annual billing is the default, with no setup or implementation fees at any tier.

<Callout kind="alert">
**Pricing changes.** The figures below reflect the publicly published Growth tiers at the time of writing. Always confirm current pricing on the live pages — [Alice pricing](https://www.11x.ai/products/alice/pricing) and [Julian pricing](https://www.11x.ai/products/julian/pricing) — or with your 11x representative before making a commitment.
</Callout>

## How the model works

| | Alice (outbound) | Julian (inbound) |
| --- | --- | --- |
| **Priced by** | New prospects per month | Calls and chats per month |
| **Not priced by** | Emails or touchpoints sent | Conversation length |
| **Seats** | Capped by tier | Capped by tier |
| **Billing** | Annual default | Annual default |

<Callout kind="tip">
The per-prospect model is the detail that matters most for planning. Because cost doesn't scale with touchpoints, adding channels — LinkedIn, calling, SMS — or lengthening a cadence doesn't increase your bill. Optimize for the right number of *prospects*, not the right number of *sends*.
</Callout>

## Alice tiers

| | Growth | Pro | Enterprise |
| --- | --- | --- | --- |
| **Price** | From **$3,750/mo**, billed annually | Custom | Custom |
| **End users** | Up to 5 | Up to 10 | Unlimited |
| **New prospects/mo** | 2,000 | 5,000 | 10,000+ |
| **Managed mailboxes** | Included — domain setup, warmup, inbox rotation, monitoring | Included | Included |
| **Bi-directional CRM sync** | Included | Included | Included |
| **Multi-language outreach** | — | 105+ languages | 105+ languages |
| **Custom integrations, API, SSO** | — | — | Included |
| **Custom DPA / SLA** | — | — | Included |
| **Onboarding** | Standard, 2 weeks | Dedicated, 2 weeks | White-glove, 4 weeks |
| **Support** | Standard | Dedicated + Slack channel | Dedicated CSM + forward-deployed engineer, weekly optimization reviews |

Pro is marked "Most popular."

## Julian tiers

Julian is priced by channel — voice and chat are quoted separately.

### Voice

| | Growth | Pro | Enterprise |
| --- | --- | --- | --- |
| **Price** | From **$5,333/mo** | Custom | Custom |
| **Calls/mo** | 2,000 | 4,000 | 50,000+ |
| **Concurrent calls** | 3 | 10 | Advanced routing |
| **Use cases** | Single | Two | Custom |
| **Voice cloning** | — | Included | Included |
| **Simulated testing** | — | Included | Included |

### Chat

| | Growth | Pro | Enterprise |
| --- | --- | --- | --- |
| **Price** | From **$2,417/mo** | Custom | Custom |
| **Chats/mo** | 3,000 | 7,000 | 100,000+ |
| **Languages** | 2 | Multiple | Multiple |
| **Real-time API lookup** | — | Included | Included |
| **Email follow-up** | — | Included | Included |
| **Deep enrichment** | — | — | Included |

Included at every Julian tier: SMS, WhatsApp, knowledge base, CRM integration, and API access.

## What's included at every tier

<Columns cols={2}>
  <Card title="No setup or implementation fees" icon="badge-check">
    Onboarding is included in every tier. No per-integration fees either.
  </Card>
  <Card title="Email infrastructure (Alice)" icon="mail">
    Managed mailboxes, domain setup, warm-up, inbox rotation, and monitoring — not billed separately.
  </Card>
  <Card title="Phone infrastructure (Julian)" icon="phone">
    Number provisioning, warm-up, and live transfers included.
  </Card>
  <Card title="CRM sync and knowledge base" icon="database">
    Included at every tier for both workers.
  </Card>
</Columns>

<Callout kind="info">
The bundled email and phone infrastructure is worth pricing into any comparison. Tools that ask you to bring your own mailboxes push domain setup, warm-up, rotation, and monitoring onto you — as cost, as tooling, or as someone's time.
</Callout>

## Contract terms

| Term | Detail |
| --- | --- |
| **Default billing** | Annual |
| **Multi-year** | 2–3 year commitments available on Pro and Enterprise, with discount tiers |
| **Non-renewal notice** | 30 days written notice |
| **Renewal increases** | Capped |
| **Published pricing** | Growth tier only; Pro and Enterprise are custom-quoted |

## What drives the quote on Pro and Enterprise

If you're being quoted rather than buying a published tier, these are the variables:

- **Volume** — prospects per month for Alice; calls and chats per month for Julian
- **Seats** — how many end users need access
- **Channels** — voice, chat, or both for Julian
- **Use cases** — how many distinct motions you're running
- **Languages** — multi-language outreach is a Pro-and-above capability
- **Enterprise requirements** — SSO, custom integrations, custom DPA and SLA
- **Commitment length** — multi-year terms carry discount tiers

## Frequently Asked Questions

<Expandable title="Do I have to buy both Alice and Julian?">
No. They're priced separately and most teams start with one. Choose based on where your pipeline problem is — see [which plan is right for me](/help-center/overview/which-plan-is-right-for-me).
</Expandable>

<Expandable title="What happens if I exceed my prospect or call volume?">
Volume allowances are set per tier. Discuss expected overage with your 11x representative before it happens — it's a normal part of tier sizing rather than an exception.
</Expandable>

<Expandable title="Is there a free trial?">
There's no published self-serve free trial. The entry point is a [demo](https://www.11x.ai/demo), where the team will scope volume and tier with you.
</Expandable>

<Expandable title="Are there hidden costs?">
Per 11x: no. Every plan includes phone number provisioning, warm-up, live transfers, CRM sync, knowledge base, and onboarding, and there are no setup or implementation fees.
</Expandable>

<Expandable title="Does API access cost extra?">
For Julian, API access is included at every tier. For Alice, API access is an Enterprise capability.
</Expandable>

## Next steps

<Columns cols={2}>
  <Card title="Which plan is right for me?" icon="git-compare" href="/help-center/overview/which-plan-is-right-for-me" horizontal>
    Match tier to volume and requirements.
  </Card>
  <Card title="How 11x saves time and money" icon="trending-down" href="/help-center/overview/how-11x-saves-time-and-money" horizontal>
    The cost case, with the reported numbers.
  </Card>
  <Card title="What is 11x?" icon="circle-help" href="/help-center/get-started/what-is-11x" horizontal>
    Platform and worker overview.
  </Card>
  <Card title="Talk to sales" icon="calendar" href="https://www.11x.ai/demo" horizontal>
    Get a quote for Pro or Enterprise.
  </Card>
</Columns>

## Still need help

For a quote or to discuss tier sizing, [book time with the team](https://www.11x.ai/demo). For billing questions on an existing account, email [support@11x.ai](mailto:support@11x.ai).