> For the complete documentation index, see [llms.txt](https://docs.11x.ai/llms.txt).
> Use it to discover all available pages before exploring further.

# Alice FAQ

Common questions about Alice, the 11x outbound digital worker: channels, languages, personalization, review controls, exclusions, volume, and message quality.


Common questions about **Alice**, the 11x outbound digital worker. For configuration detail see [Set up Alice](/alice/setup); for capability reference see the [Alice overview](/alice/overview).

## Frequently Asked Questions

<Expandable title="What channels can Alice use?">
Email, consented outbound calling, LinkedIn, SMS, and WhatsApp - combinable in a single sequence. Email is the backbone of most motions. See [sequences](/alice/sequences).
</Expandable>

<Expandable title="How many languages does Alice support?">
105 or more. Alice runs sequences in the prospect's own language, which is a Pro-tier-and-above capability. See [which plan is right for me](/help-center/overview/which-plan-is-right-for-me).
</Expandable>

<Expandable title="Can I review Alice's messages before they send?">
Yes, in three modes: review every message, set an approval workflow so a named person signs off, or run on autopilot. Start with review - see [AI personalization](/alice/ai-personalization).
</Expandable>

<Expandable title="Does adding more channels or touchpoints cost more?">
No. Alice is priced per prospect, not per send - whether she runs three touchpoints or thirty, the price is the same. Design the cadence that converts. See [pricing overview](/help-center/overview/11x-pricing-overview).
</Expandable>

<Expandable title="Will Alice contact accounts my reps already own?">
Not if exclusions are configured. Alice reads account ownership and open-opportunity state from your CRM. If it happens, the exclusion rules need fixing - see [ICP and targeting](/alice/icp-and-targeting).
</Expandable>

<Expandable title="Why does Alice's outreach read generic?">
Almost always a thin knowledge base, or an ICP segment too broad for a single message angle. Add specific product detail and proof points, and narrow the segment. See [knowledge base](/alice/knowledge-base).
</Expandable>

<Expandable title="What does Alice research about a prospect?">
Web sources, news, job postings, company announcements, and your CRM history - returned as a report with source citations and a recommended messaging angle. You can direct it with research directives. See [deep research](/alice/deep-research).
</Expandable>

<Expandable title="Who handles replies?">
Smart Replies classifies each reply, drafts a response, and escalates anything needing a human. You set the handling per category. See [smart replies](/alice/smart-replies).
</Expandable>

<Expandable title="Does Alice need its own sending domain?">
Use a dedicated sending subdomain or separate domain for outbound rather than your primary corporate domain. That isolates outbound reputation from transactional and internal mail. See [set up SPF, DKIM, and DMARC](/help-center/deliverability/set-up-spf-dkim-dmarc).
</Expandable>

<Expandable title="Can Alice run more than one play at a time?">
Yes. Plays are stackable across segments, and you can compare performance between them. Set cross-exclusions so a prospect active in one play is not contacted by another. See [playbooks and ABM plays](/alice/playbooks).
</Expandable>

<Expandable title="How do I know whether Alice is working?">
Judge on influenced pipeline rather than reply rate. Reply rate is a diagnostic for messaging quality, not a goal. See [analytics overview](/analytics/overview) and [what results to expect](/help-center/overview/what-results-to-expect).
</Expandable>

<Expandable title="Why is Alice not sending anything?">
See [Alice is not sending emails](/help-center/troubleshooting/alice-not-sending) - most often domain authentication or mailbox health.
</Expandable>

## Next steps

<Columns cols={2}>
  <Card title="Alice overview" icon="send" href="/alice/overview" horizontal>
    Full capability reference.
  </Card>
  <Card title="Set up Alice" icon="settings" href="/alice/setup" horizontal>
    Configuration walkthrough.
  </Card>
  <Card title="Julian FAQ" icon="inbox" href="/help-center/faq/julian" horizontal>
    The inbound equivalent.
  </Card>
  <Card title="All plays" icon="layout-grid" href="/help-center/plays-overview" horizontal>
    Motions you can run with Alice.
  </Card>
</Columns>

## Need help?

Email [support@11x.ai](mailto:support@11x.ai), or [book time with the team](https://www.11x.ai/demo).