> For the complete documentation index, see [llms.txt](https://docs.11x.ai/llms.txt).
> Use it to discover all available pages before exploring further.

# Help Center

Get help with 11x. Role-based onboarding for admins and users, how-to guides for Alice and Julian, deliverability help, FAQs, and troubleshooting.


Find answers about deploying and running 11x. Start with the onboarding article for your role, then use the category below that matches what you're trying to do. If you can't find an answer, [contact support](#still-need-help).

## Start here

<Columns cols={2}>
  <Card title="What is 11x?" icon="circle-help" href="/help-center/get-started/what-is-11x">
    What the platform does, what a digital worker is, and how Alice and Julian differ.
  </Card>
  <Card title="Getting started as an Admin" icon="shield-check" href="/help-center/get-started/getting-started-as-an-admin">
    Your first week: connect the CRM, configure a worker, invite your team, go live.
  </Card>
  <Card title="Getting started as a User" icon="user" href="/help-center/get-started/getting-started-as-a-user">
    For reps: what to expect from Alice and Julian, and what you own.
  </Card>
  <Card title="Quickstart" icon="zap" href="/quickstart">
    The condensed technical path from signup to first launch.
  </Card>
</Columns>

## [Overview of 11x](/help-center/overview-of-11x)

- [What is 11x?](/help-center/get-started/what-is-11x)
- [What is a digital worker?](/help-center/overview/what-is-a-digital-worker)
- [Who 11x is for](/help-center/overview/who-11x-is-for)
- [What results to expect](/help-center/overview/what-results-to-expect)
- [11x pricing overview](/help-center/overview/11x-pricing-overview)
- [Which plan is right for me?](/help-center/overview/which-plan-is-right-for-me)
- [How 11x saves time and money](/help-center/overview/how-11x-saves-time-and-money)
- [11x vs traditional sales tools](/help-center/overview/11x-vs-traditional-sales-tools)

[View all 10 articles](/help-center/overview-of-11x)

## [Set up with 11x](/help-center/set-up-with-11x)

- [Getting started as an Admin](/help-center/get-started/getting-started-as-an-admin)
- [Getting started as a User](/help-center/get-started/getting-started-as-a-user)
- [11x Admin guide](/help-center/get-started/11x-admin-guide)

[Open Set up with 11x](/help-center/set-up-with-11x)

## [Plays and use cases](/help-center/plays-overview)

- [How to run an outbound lead generation campaign](/help-center/plays/outbound-lead-generation)
- [How to run event campaigns](/help-center/plays/event-campaigns)
- [How to reactivate cold leads](/help-center/plays/lead-reactivation)
- [How to run a closed-lost revival campaign](/help-center/plays/closed-lost-revival)
- [How to run a competitive takeout campaign](/help-center/plays/competitive-takeout)
- [How to retarget website visitors](/help-center/plays/website-visitor-retargeting)
- [How to nurture leads that are not sales-ready](/help-center/plays/lead-nurture)
- [How to convert PLG signups](/help-center/plays/plg-conversion)

[View all 10 articles](/help-center/plays-overview)

## [FAQs](/help-center/faqs)

- [Getting started FAQ](/help-center/faq/getting-started)
- [Alice FAQ](/help-center/faq/alice)
- [Julian FAQ](/help-center/faq/julian)
- [Data and privacy FAQ](/help-center/faq/data-and-privacy)
- [Billing and contracts FAQ](/help-center/faq/billing)

[Open FAQs](/help-center/faqs)

## [Deliverability](/help-center/deliverability-overview)

- [Why are my emails going to spam?](/help-center/deliverability/why-emails-go-to-spam)
- [Set up SPF, DKIM, and DMARC](/help-center/deliverability/set-up-spf-dkim-dmarc)
- [Warm up a new sending domain](/help-center/deliverability/warm-up-a-new-domain)

[Open Deliverability](/help-center/deliverability-overview)

## [Troubleshooting](/help-center/troubleshooting-overview)

- [Cannot connect CRM](/help-center/troubleshooting/cannot-connect-crm)
- [Alice is not sending emails](/help-center/troubleshooting/alice-not-sending)
- [Julian is not answering or placing calls](/help-center/troubleshooting/julian-not-answering-calls)
- [Meetings are not being booked](/help-center/troubleshooting/meetings-not-booking)
- [Leads are not syncing to my CRM](/help-center/troubleshooting/leads-not-syncing)

[Open Troubleshooting](/help-center/troubleshooting-overview)

## [Guides](/help-center/guides-overview)

- [How to integrate Salesforce](/help-center/guides/integrate-salesforce)

[Open Guides](/help-center/guides-overview)

## Free deliverability tools

Diagnose email problems yourself before opening a ticket.

- [Domain health checker](https://www.11x.ai/tools/domain-health-checker)
- [SPF record checker](https://www.11x.ai/tools/spf-record-checker)
- [DKIM checker](https://www.11x.ai/tools/dkim-checker)
- [DMARC checker](https://www.11x.ai/tools/dmarc-checker)
- [Email blacklist checker](https://www.11x.ai/tools/email-blacklist-checker)
- [Google Postmaster health check](https://www.11x.ai/tools/google-postmaster-health-check)
- [MX record checker](https://www.11x.ai/tools/mx-record-checker)
- [BIMI checker](https://www.11x.ai/tools/bimi-checker)

## Need help?

Email [support@11x.ai](mailto:support@11x.ai) with your workspace name, the worker involved, and any error message. For rollout or expansion questions, [book time with the team](https://www.11x.ai/demo).